HOMERIVERA is offering worldwide shipment.
Estimated shipping times: based on destination 5-10 business days.
Important note: Please note the day your order is processed and shipped is not counted as a day in transit. Weekends and holidays are excluded from processing and shipping times and every once in a while, we do experience heavy international shipping volumes, especially during the holiday season, so there can be some delays. Please keep in mind that our shipping times should be used as a guide only and are based on the time from dispatch.
Please note that Order processing time must be added to shipping times, to get the total time taken for you to receive an order upon placing it. Order processing time is between 1-3 business days and is used to check your order for quality assurance, packing, the printing of shipping labels, and forwarding it to our shipping company for dispatch.
Unfortunately at this time, we regret to inform you that our shipping partners are unable to deliver to PO Boxes and/or APO/FPO military addresses. Please provide a physical street address to ensure that your items are delivered in a timely manner. If you provide a PO Box or APO/FPO military address, the shipment of your item will be canceled.
When a package is refused or undeliverable, the shipping company will charge HOMERIVERA for the return delivery cost. If you choose to refuse or do not coordinate the pickup of the items you ordered, you will be responsible for return shipping costs. If you would like to have your package re-shipped, please contact us at email@example.com to coordinate shipping. If you would like to cancel your refused/undeliverable order, you will be responsible for the return.
Yes, we do! All returned items must comply with our returns policy.
Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
- We do accept returns postmarked within 12 days from the date your order was made.
- Final Sale items cannot be returned, refunded, or exchanged.
- Gift cards cannot be returned or refunded.
- Original shipping is non-refundable.
- Refunds are issued to your original payment method. Refunds cannot be returned to alternate cards or different forms of payment.
- Items must be returned unworn, undamaged and unused, with all tags attached and original packaging included.
- If an item has a HOMERIVERA security tag or brand tag attached, it must be returned with the tag in its original position.
- Hosiery, lingerie, and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged product packaging, where applicable.
- Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled.
Need assistance, please contact our support team firstname.lastname@example.org
To return your item(s), follow the steps below:
- Sign In to your account.
- Select My Account at the top of the page.
- Select Return Request from the drop-down.
- Fill the Return Request form and wait for confirmation.
Within 24-48 business hours, you will receive updates regarding further Return Process steps. We will guide you every step of the way!
Once your return has been received and accepted by our partner, your refund will be completed via the original payment method within 5 business days, excluding the delivery costs. We’ll keep you updated every step of the way. You can follow the return of your package with our carrier using the tracking number on your Returns Label.
It is our aim that every item arrives in great condition and we hope you’re always thrilled with your purchase. If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on site, please advise Customer Service email@example.com as soon as possible. Where possible we will arrange for a new replacement to be sent to you or a return for a full refund of the defective item.