Orders and Payments
Yes, You will need to create an account using a valid email address when placing an order online. It will allow you to log back in to view your order history.
When you find an item you wish to purchase, simply select your color, size (IMPORTANT! as all of us are different, please make sure you know your size before choosing the size, if you need assistance regarding size please contact email@example.com) and the quantity, then click ‘Add to cart.’ You can continue shopping and add more items to your bag, or you can proceed to checkout.
We accept all major credit cards – Visa, MasterCard, Discover, JCB, Diners Club International, etc. For iOS users – we accept Apple Pay. If you are using a prepaid gift card, you will need to register a billing address with the credit card company before placing an order.
Yes, we accept the majority of international credit cards such as Mastercard, Visa, Discover, JCB, American Express, and Diners Club International.
Yes! Orders placed on our site are encrypted using SSL technology, industry-standard authentication, and encryption technology to ensure your transactions are protected. With SSL implemented on both the client and server, information transmitted over the internet will remain unaltered and secure. If you have any concerns about placing your order online, please contact us at firstname.lastname@example.org
Unfortunately, we do not accept these forms of payment! We only accept major credit cards like Visa, MasterCard, Discover, JCB, Diners Club International, American Express.
Yes, it is based on the destination. If by law, there will be a requirement to pay local taxes – the cost will be applied. For more details, please contact our support team at email@example.com for assistance.
Once you have submitted your order, a confirmation email will be sent to the email address associated with your account. Orders generally take 1-3 business days for processing and may be subject to payment verification. To check the current status of your order or to view your order history:
- Sign In to your account.
- Select My Account at the top of the page. Then select Orders.
- Order details and status will be displayed.
You will be sent an order confirmation email once your order has been received. A second shipping confirmation email will be sent once your order has been mailed, and it will include the tracking number for your package.
We work hard to process your order as quickly as possible. We recommend thoroughly reviewing all information before submitting your order. If your order is in a pending status, we may be able to make modifications, shipping changes, or cancel your order. Please contact us immediately at firstname.lastname@example.org if you require an immediate change. Once an order has been processed, we are unable to change the contents of your order. Once an order has been shipped, we are unable to change the contents of your package or the method of shipping. Address corrections may still be possible, depending on the destination of the package. Additional fees may apply.
We offer many promotional codes on our Facebook, Instagram, and Twitter pages. Like, follow, and sign up now to be the first to know about our sales and promotions!
See something you like that’s sold out? Usually, when the item is sold out, it means it’s GONE! For some things we make some exceptions; please contact us email@example.com for more information or assistance.
HOMERIVERA accepts international orders.
Estimated shipping times: based on destination 5-15 business days.
Please note – the day your order is processed and shipped is not counted as a day in transit. Weekends and holidays are excluded from processing and shipping times, and every once in a while, we do experience heavy international shipping volumes, especially during the holiday season, so there can be some delays. Please keep in mind that our shipping times should be used as a guide only and are based on the time from dispatch.
Please note that Order processing time must be added to shipping times, to get the total time taken for you to receive an order upon placing it. Order processing time is between 1-3 business days. It is used to check your order for quality assurance, packing, the printing of shipping labels, and forwarding it to our shipping company for dispatch.
Unfortunately, at this time, we regret to inform you that our shipping partners are unable to deliver to PO Boxes and APO/FPO military addresses. Please provide a physical street address to ensure that your items are delivered promptly. If you provide a PO Box or APO/FPO military address, the shipment of your item will be canceled.
When a package is refused or undeliverable, the shipping company will charge HOMERIVERA for the return delivery cost. If you choose to refuse or do not coordinate the pickup of the items you ordered, you will be responsible for return shipping costs. If you would like to have your package re-shipped, please contact us at firstname.lastname@example.org to coordinate shipping. If you would like to cancel your refused/undeliverable order, you will be responsible for the return.
Yes, we do! All returned items must comply with our returns policy.
Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
- We do accept returns postmarked within 12 days from the date your order was made.
- Final Sale items cannot be returned, refunded, or exchanged.
- Gift cards cannot be returned or refunded.
- Original shipping is non-refundable.
- Refunds are issued to your original payment method. Refunds cannot be returned to alternate cards or different forms of payment.
- Items must be returned unworn, undamaged, and unused, with all tags attached and original packaging included.
- If an item has a HOMERIVERA security tag or brand tag attached, it must be returned with the tag in its original position.
- Hosiery, lingerie, and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged product packaging, where applicable.
- Lingerie and swimwear must only be tried on over your undergarments. We will not accept any returns that have been worn or are soiled.
Need assistance, please contact our support team email@example.com
To return your item(s), follow the steps below:
- Sign In to your account.
- Select My Account at the top of the page.
- Select Return Request from the drop-down.
- Fill the Return Request form and wait for confirmation.
Within 24-48 business hours, you will receive updates regarding further Return Process steps. We will guide you every step of the way!
Once your return has been received and accepted by our partner, your refund will be completed via the original payment method within five business days, excluding the delivery costs. We’ll keep you updated every step of the way. You can follow the return of your package with our carrier using the tracking number on your Returns Label.
It is our aim that every item arrives in great condition and we hope you’re always thrilled with your purchase. If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on site, please advise Customer Service firstname.lastname@example.org as soon as possible. Where possible, we will arrange for a new replacement to be sent to you or a return for a full refund of the defective item.